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Seller ratings do not show anymore

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there everybody!

 

For a long time our Adwords ads showed our seller ratings, but lately I discovered that they are not showing anymore. Also I cant find the option to add them as an Ad Extension any longer.

 

I dont understand why this happened. As far as I understand the conditions we comply with everything just  as we did before.

 

I've checked with http://www.google.com/products/seller?zmi=yourshopurl.com to confirm that the ratings are aggregated correctly, and they are.

 

Are there any other ways that I can troubleshoot and resolve this issue?

 

Thanks in advance for your assistance!

 

cheers//George

Re: Seller ratings do not show anymore

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi there,

This is automatic.You don't have any option/extension to manage your ads with seller rating.There are some criteria that need to meet in order to show your ads with seller rating.

to know more you can read the page..
https://support.google.com/adwords/answer/2375474?hl=en

Re: Seller ratings do not show anymore

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for your feedback shuva. I've checked all the criteria and we still fulfill all the criteria, just as we did before.

Re: Seller ratings do not show anymore

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Did this ever get resolved.

One of my clients is having the same issue. Google Support just give the same response as above.

Regards

Nick