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Seller Reviews Count Dropping

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My site has 527 ratings through a Google approved ratings service.  Up until last week, my AdWords ads reflected 355 of those ratings in the "Seller Reviews" link in ad.  Low, but acceptable.


Three days ago I noticed that the ads were switching between 355 and 118, and as of today it seems to have stuck on 118.  If I click on the link the page seems to have correctly crawled at least 355 ratings ("Seller rating: 5.0 / 5 - Based on 355 reviews").


Any ideas?


Thanks for your time!


1 Expert replyverified_user

Re: Seller Reviews Count Dropping

Top Contributor
# 2
Top Contributor

Hi Stephen,


I don't have a whole lot of thoughts for you but I did notice that there was a recent update to Seller Ratings...I can't explain the inconsistencies but perhaps what you are seeing is partially due to this update.


Read more here:


Just a thought.



Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
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Re: Seller Reviews Count Dropping

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for the info; the update does coincide with timing of my drop inthe count, but my ratings certainly qualify to still be displayed as per the guidelines.


I received the following via email:



Dear Stephen,

Thanks for your inquiry and sorry for the delayed response. I understand you are concerned about the drop in the number of ratings for your account. I would be glad to provide you the information.

Stephen, please note that I have escalated this issue to the specialist technical team and would be providing you with an update on the findings at the earliest.

We appreciate your patience and understanding in this issue.



Google Inc.| The Google AdWords Team | 1-866-2-GOOGLE |



Perhaps there was a bug or two in the update?