AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
3.5K members online now
3.5K members online now
Dive into advanced features like Remarketing, Flexible Bid Strategies, AdWords Editor, and AdWords Scripts
Guide Me
star_border
Reply

Review Stars - Google Plus

Top Contributor
# 1
Top Contributor

I've seen ads lately with review stars that are linked to Google Plus (NOT seller ratings). Before you could only get this if you used AdWords Express. Has that changed?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual
3 Expert replyverified_user

Re: Review Stars - Google Plus

Top Contributor
# 2
Top Contributor

Hi @JoyHawkins;

Great to have a TC from another product visiting our community;

 

Not sure I what are reviews with stars that are not seller rating

https://support.google.com/adwords/answer/2375499?hl=en

Could you upload a screenshot with an example.

What I think is happening is having  two extensions on the same ad. Social extension and seller rating.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Review Stars - Google Plus

Top Contributor
# 3
Top Contributor

Hey Moshe,

 

Here is the screeenshot. The reviews are definitely the ones on his Google Plus page (https://plus.google.com/105970507109881842379/about). His AdWords account is synced up with Google My Business through a location extension but this is the first I've ever seen gold stars in an ad that came from Google Plus without the business utilizing AdWords Express.

Screenshot.png


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Review Stars - Google Plus

Top Contributor
# 4
Top Contributor
Checked a bunch of accounts. I'm seeing this for all clients that have gold stars on their Google Plus pages that have Google My Business synced to AdWords via location extensions.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Review Stars - Google Plus

Top Contributor
# 5
Top Contributor
This seems to be customer ratings;
https://support.google.com/adwords/answer/4536442?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Review Stars - Google Plus

Top Contributor
# 6
Top Contributor
Customer ratings show as numbers (9/10, 4/10 etc). These are directly linked to the Google Plus Pages and are taking reviews and review counts from what's on G+.

Another screenshot/example:
http://imprezziomarketing.com/seo-blog/google-adwords/adwords-location-extensions-can-now-get-you-go...

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Review Stars - Google Plus

[ Edited ]
Top Contributor
# 7
Top Contributor

Interesting... A new extension.... Smiley Surprised
Let me ask Google on this.

@KathleenG

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Review Stars - Google Plus

Top Contributor
# 8
Top Contributor
Please do! I'd love a public confirmation for my article haha Smiley Happy

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Review Stars - Google Plus

Top Contributor
# 9
Top Contributor
Is this part of the review extension? Would make sense... Google have started adding some extensions automatically (sitelinks for example) so this would be an obvious "extension" to that.....

Re: Review Stars - Google Plus

Top Contributor
# 10
Top Contributor
What I've concluded so far:

It is for accounts that have location extensions set up that are linked to Google My Business accounts with a live, claimed Google Plus Local page that has 5+ reviews. Not at all related to seller ratings, review extensions or customer ratings.

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual