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Report phone call conversions

Explorer ✭ ✭ ☆
# 1
Explorer ✭ ✭ ☆

Hello AdWords PPL,

 

  • if I have once set report phone call conversions to 60s is it possible to change it?
  • If I have one Campaign XXX where I have  text ads and also phone extension. Becuase I see that the campaign has its own phone extension statistics so Im not sure if in campaing statistic are included phone extension statistics.

Thank you

- Lukas
1 Expert replyverified_user

Re: Report phone call conversions

Google Employee
# 2
Google Employee

Hi Lucas,

 

To answer your first question: Yes, you can change your phone call conversions (60s) at anytime. Simply go to your conversion in question. Under the conversions window field, click on the current number of days (i.e. "60 Days"). You can now enter the desired number of days.

 

Or follow the steps on this link [which includes a video tutorial] to make the necessary changes https://support.google.com/adwords/answer/1722054?hl=en

 

For your second question: The campaign statistics should include all the data including for the phone extensions.

 

Hope this information helps!

Re: Report phone call conversions

Explorer ✭ ✭ ☆
# 3
Explorer ✭ ✭ ☆
Hello John,

the second question is OK but in the second question I have call extension where a conversion is made after 60second long call. What I want to do is to set it to 40seconds.

Thank you

Find me at Google+ l LinkedIn
- Lukas

Re: Report phone call conversions

Collaborator ✭ ✭ ✭
# 4
Collaborator ✭ ✭ ✭

Hello Lukas,

 

In addition to the advice that you received, I would like to assist here to with some ideas :

 

1) About "Im not sure if in campaing statistic are included phone extension statistics." . In order to answer to this please specify what statistics are you looking for. Phone call metrics you can find some interesting information here : link 

 

call-forwarding-number-metrics.png

 

2) About your first question, yes you can set any call duration. It is explained in this article, first picture :

 

http://www.thomascreekconcepts.com/adwords-phone-calls/

 

 

made by the same forum member who wrote this article 

 

https://www.en.adwords-community.com/t5/User-Articles/Step-by-step-instructions-on-how-to-set-up-a-c...

 

3) Phone conversions are not included in the "Tools and Analysis / Conversion" count as explained here 

 

https://www.en.adwords-community.com/t5/Measure-results/Phone-Call-Conversion-Count/m-p/229445/highl...

 

I hope this helps too

Re: Report phone call conversions

Explorer ✭ ✭ ☆
# 5
Explorer ✭ ✭ ☆
all is clear now. just 3) I know I can set the the time when Im adding new phone number. but I dont know how to change this time for existing numbers
- Lukas

Re: Report phone call conversions

Collaborator ✭ ✭ ✭
# 6
Collaborator ✭ ✭ ✭

Try to navigate to the Campaign, click on Edit near call extensions, and you will see a new window with the selected phone numbers in the right side. Near each phone number you have a Pencil button to edit.

Once you click it you should be prompted to the edit Call extension menu that looks like this

 

call-extension-edit

 

 

Is the "Report phone call conversions" locked for you to your initial 60 seconds or you can change it and hit the blue Save button ?