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Remarketing display ads not changing to new template

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

I run a remarketing campaign in one of the accounts I manage, which runs display ads.

 

I'm using Google's provided display ad templates, and have tried a few times to change to a new template but every time I try the 'new' ads still just use the same old template that I don't want!

 

This is despite the 'preview' showing the new template style when I then save the changes to the template in use.

 

I've tried several times always with the same result.

 

I fear that the current unwanted template design is losing potential sales, as it doesn't include pricing information for my products (pulled through from Merchant Centre feed) - so I keep trying to change to a new template which includes pricing and this is where the change doesn't take effect.

 

Anyone able to offer any insight at all...?

 


Many thanks,

 

Dave

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Dave R
June

Remarketing display ads not changing to new template

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

If that is the case then all you need to do is ensure you have selected "

 

After doing so, if the template still shows the old one then you need to check which Ad Sizes have you selected since there are chances that some templates may not work for some ad sizes.

 

Let me know if this works.

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Remarketing display ads not changing to new template

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆

Hi Dave

 

Are you trying to Upload your own template or trying to use the existing templates predefined in Adwords?

Remarketing display ads not changing to new template

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Selivn,

 

Thanks for responding.

 

I'm trying to use the Google-provided templates currently...

 

 

Thanks,

 

Dave

Marked as Best Answer.
Solution
Accepted by topic author Dave R
June

Remarketing display ads not changing to new template

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

If that is the case then all you need to do is ensure you have selected "

 

After doing so, if the template still shows the old one then you need to check which Ad Sizes have you selected since there are chances that some templates may not work for some ad sizes.

 

Let me know if this works.

Remarketing display ads not changing to new template

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Ah that's great, thanks very much!


Yes, not having 'select one layout' selected was the problem.

 

Thanks for your help, Selvin!