Ratings different at the top from the comment section?
Re: Ratings different at the top from the comment section?
Hi @Paula C,
If you are looking for your rating you will need to sort the reviews by "Lowest Score"
As for why this company still has 5 stars after two lower reviews may be due to Googles Algorithm.
To quote this page, "We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment"
I hope this is helpful!