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Ratings different at the top from the comment section?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

If I give a company a 1 star rating and someone else gave them a 2 star a month previously, why do our ratings not show on the top? The company still shows all 5 star ratings.

Re: Ratings different at the top from the comment section?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @Paula C

 

If you are looking for your rating you will need to sort the reviews by "Lowest Score"

 

ratings 1.png

 

Ratings.png

 

As for why this company still has 5 stars after two lower reviews may be due to Googles Algorithm.

 

To quote this page, "We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment"

 

 

I hope this is helpful!