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Question about seller reviews

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hi,

 

My company is launching a campaign for google.com; I'm familiar with the information about seller reviews in https://support.google.com/adwords/answer/2375474?hl=en and we reckon we're meeting the criteria in order to the reviews to appear in our ads. They, however, don't appear...

 

When I enter in the seller reviews page for my company, it states that we have a Seller rating: 4.8 / 5 - Based on 1,483 reviews from the past 12 months.

 

However, the amount of individual seller reviews listed below, there are way fewer reviews. So few that they wouldn't meet the "business must have at least 30 unique reviews, each from the past 12 month" criteria.

 

Is this discordance normal? Could it be affecting the appearance of seller reviews in our ads?

 

Regards,
Diego.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author DiegoValladolid
September 2015

Re: Question about seller reviews

Collaborator ✭ ✭ ✭
# 5
Collaborator ✭ ✭ ✭

There is a similar discussion here, where the conclusion is that "the system" reduces the number of reviews avoiding those which seem artificial ( on what grounds, unknown)

 

https://www.en.adwords-community.com/t5/Manage-ads/Seller-rating-extension-very-mysterious/m-p/56968...

 

Notice the conclusion at the end, from a review source specialist.

 

This is another case where you have a better chance of obtaining an answer by calling google or emailing them.

View solution in original post

Re: Question about seller reviews

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆
Hi DiegoValladolid,
 
Check this link. The answers are available on the adwords community itself.
 
 

Re: Question about seller reviews

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Hmmm thanks. Haven't found an answer yet.

Regards,
Diego.

Re: Question about seller reviews

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆
Hi all,

Can anybody please help me find an answer to this issue?

Regards,
Diego.
Marked as Best Answer.
Solution
Accepted by topic author DiegoValladolid
September 2015

Re: Question about seller reviews

Collaborator ✭ ✭ ✭
# 5
Collaborator ✭ ✭ ✭

There is a similar discussion here, where the conclusion is that "the system" reduces the number of reviews avoiding those which seem artificial ( on what grounds, unknown)

 

https://www.en.adwords-community.com/t5/Manage-ads/Seller-rating-extension-very-mysterious/m-p/56968...

 

Notice the conclusion at the end, from a review source specialist.

 

This is another case where you have a better chance of obtaining an answer by calling google or emailing them.

Re: Question about seller reviews

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆
Thanks a lot Adrian, I'll take this as a conclusion, at least seems consistent with what I'm seeing...

Regards,
Diego.