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Problem to see a picture I have uploaded to ad builder?

Level 2
Level 2

Hello Dear Experts,

I have built an image ad but I can't see the image and my ad. Not in the regular mode nor in the ad builder one.

I am trying to do this with different test pics but no luck.

 

Please help me, why can't I preview and/or see the pic I want to use in my ad?

 

Will appreciate any help.

 

Steve,

Useful Info Sharing Blog -

shareinfoblog.blogspot.com

1 Expert replyverified_user

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor

Hello again Steve,

 

I am little surprised that you are unable to get the image inside the Display Ad Builder template which you are using. 

 

Here are the steps which I followed:-

I simply went into the website you gave above, uploaded the image, selected resize to 728 X 90 (I guess you were looking for this size) and then downloaded the image on my computer. After that I selected the right template out of Display Ad Builder which permitted me to upload image of a product while creating my ad and that's it. Once I clicked on preview and save, I was done.

 

Why don't you try a different template to create your custom image ad and honestly if it still doesn't happen, I would encourage you to get in touch with Adwords support so that they can actually look into your account and find any technical errors (if any) subject to the condition that you are adhering to the image ad policies.

 

Best of Luck!

Pankaj

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All Replies

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor

Hello Steve,

 

Did you actually check the image ad requirements before creating them? Also when you create ads using Display ad builder, the images if you wish to use inside the pre defined format, gets shortened. You might be trying a heavy size pic.

 

Another reason I could think of could be some browser issue. Did you try using a different browser or may be Google Chrome to try uploading the image ad?

 

Pankaj

Highlighted

Re: Problem to see a picture I have uploaded to ad builder?

[ Edited ]
Level 2
Level 2

Sure, maybe if you have skype I can show you my screen and you will be able to see what is the problem.

 

My blog is shareinfoblog.blogspot.com, the pic I wanted to make 728x90 is part of the logo pic.

Here is what I wanted to put as a picture: http://dl.dropbox.com/u/65764098/BlogAd.jpg

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor

Steve,

 

Could you share the exact error which is coming up while uploading the image? 

 

Leaderboard: 728 x 90 is a permitted size for image ads across Google Display Network. 

 

I hope you are creating the image ads by selecting the Campaign settings to Display Network under Networks and Devices.

 

Pankaj

Re: Problem to see a picture I have uploaded to ad builder?

Level 2
Level 2

There isn't any error, I just don't see any pic. 

I am chosing the picture, saving in while in settings of the ad builder and no picture appears.

 

Maybe you have skype to help me or messenger.

It will be much faster.

 

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor
Are you able to see the preview of your ad which you are creating inside Display Ad Builder? Does it contain the image which you are trying inside that template?

Re: Problem to see a picture I have uploaded to ad builder?

[ Edited ]
Level 2
Level 2

No, this is exactly my problem - no picture on my image ad.

Can you try to upload the pic on your own adwords account? Because when I did it using: http://resizeimagesonline.com and uploaded it doesn't show me the uploaded pic nor preview.

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor

Hey there,

 

I tried this tool as an example and resized the image, then uploaded that inside the template of display ad builder and it is working fine. May be I believe you should first see reference related to Display Ad Builder and then try this.

 

 

Re: Problem to see a picture I have uploaded to ad builder?

Level 2
Level 2

Thank you but can you publish here what exactly did you do? I want to compare to my steps.

I have taken the picture resized it to be 728x90 using the tool and uploaded it to the image ad settings, without any chance to see, after it was approved by adwords team, the preview and the picture within the ad:

 

http://dl.dropbox.com/u/65764098/support1.jpg

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: Problem to see a picture I have uploaded to ad builder?

Top Contributor
Top Contributor

Hello again Steve,

 

I am little surprised that you are unable to get the image inside the Display Ad Builder template which you are using. 

 

Here are the steps which I followed:-

I simply went into the website you gave above, uploaded the image, selected resize to 728 X 90 (I guess you were looking for this size) and then downloaded the image on my computer. After that I selected the right template out of Display Ad Builder which permitted me to upload image of a product while creating my ad and that's it. Once I clicked on preview and save, I was done.

 

Why don't you try a different template to create your custom image ad and honestly if it still doesn't happen, I would encourage you to get in touch with Adwords support so that they can actually look into your account and find any technical errors (if any) subject to the condition that you are adhering to the image ad policies.

 

Best of Luck!

Pankaj

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