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Other ads with fewer than 30 reviews are showing. Why not ours?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm pretty sure our ad used to have stars and the ability to read our Google reviews; other competitors' ads have these reviews displayed, even though they have fewer than 30. How do we link ours again?

1 Expert replyverified_user

Re: Other ads with fewer than 30 reviews are showing. Why not ours?

Top Contributor
# 2
Top Contributor

Hi Laurel,

 

I think you are referring to Seller Ratings here. There are other factors too which are taken into consideration when Google showds these star ratings along with advertiser's ads. Did you check the prerequisite for your ads to be eligible to seller ratings:

 

https://support.google.com/adwords/answer/2375474?hl=en

 

Seller.png 

 

Let us know if that helps!

Pankaj