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Need Guidance in using Call Extensions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,


I am planning to implement Call extension in my ads text and have few doubts to be clarified.


I tried it in one of the campaign and my phone number is displaying next to first line of the ad and it displays the number in the following format (000) 000-0000. 


Our actual phone number format is 1 (000) 000-0000 as we are targeting USA customers from India.


My doubts are as follows:-


a) Can the USA customers reach us over phone if the number 1 is missing in the phone number.


b)  When I am creating new phone number in Call extensions, Can I add the word "Toll free" in the Call extensions field and If I add that word, will it be displayed when my ads are running.


Please clarify my doubt.









1 Expert replyverified_user

Re: Need Guidance in using Call Extensions

Top Contributor
# 2
Top Contributor


To my understanding in call extension you can add only local numbers not international. So, if you are based in India you'll have to set a call back to re-route the call back to india,

You can add a "Toll free" ONLY if it is a toll-free number 1-800 or 1-888 etc...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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