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NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have the google forwarding set up correctly, is working when you click on my call - only add from a phone BUT  if you click on the ad and go to the landing page for the campaign the number that shows is my business number - THE CODE IS NOT CHANGING MY PHONE NUMBER Smiley Sad

Here is the link to the landing page: www.aquacal.com/pool-heater-repair

 

I have this code in mi website header:

<head>
		  <script type="text/javascript">
		    var callback = function(formatted_number, mobile_number) {
		      // formatted_number: number to display, in the same format as
		      //        the number passed to _googWcmGet().
		      //        (in this case, '1-800-878-0998')
		      // mobile_number: number formatted for use in a clickable link
		      //        with tel:-URI (in this case, '+18779624959')
		      var e = document.getElementById("number_link");
		      e.href = "tel:" + mobile_number;
		      e.innerHTML = "";
		      e.appendChild(document.createTextNode(formatted_number));
		    };
		  </script>
		</head>
And I have this code in my body tag:

<body <?php body_class(); ?><?php wpex_schema_markup( 'body' ); ?>onload="_googWcmGet(callback, '1-877-962-4959')">
</body>
 

 The phone number of my company is 800.878.0998 I am trying to make it switch with 877.962.4959 and is not working
I have the phone number in an <a href> tag because is the code i am using that targets links so i can use it in mobile as well.
I am also in wordpress using total theme..... I don't know what other information is necessary to help me with this problem but PLEASE I NEED YOUR HELP 

2 Expert replyverified_user

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Rising Star
# 2
Rising Star
You are missing the actual conversion code from your AdWords account. It needs to go above the code you mentioned above.

Go to Tools > Conversions and click on the name of your conversion to get the code. Of create a conversion if you haven't already (choose Phone Calls > Calls to a phone number on your website)

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Rising Star
# 3
Rising Star
Hi,

You can track calls from ads, number on the website and clicks to the number on the mobile website.
You need to create paste the tracking code for any or all.
Using the code for 1 method will no track the conversion via other.
As mentioned by RobSkelton, there is a need to create a tracking code for "Calls to a telephone number on your website" and implementing it on the website as per the instructions.
https://support.google.com/adwords/answer/6095883?hl=en-GB&authuser=0

Regards
Archit, AdWords Rising Star, Community Profile
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer.’

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi RobSkelton,

I went back to my adwords and got this tracking code:

<script type="text/javascript">
(function(a,e,c,f,g,b,d){var h={ak:"1041734154",cl:"ap21CKKaomcQirTe8AM"};a[c]=a[c]||function(){(a[c].q=a[c].q||[]).push(arguments)};a[f]||(a[f]=h.ak);b=e.createElement(g);b.async=1;b.src="//www.gstatic.com/wcm/loader.js";d=e.getElementsByTagName(g)[0];d.parentNode.insertBefore(b,d);a._googWcmGet=function(b,d,e){a[c](2,b,h,d,null,new Date,e)}})(window,document,"_googWcmImpl","_googWcmAk","script");
</script>


With that I follow your instruction and is now looking like this:

<head>
<!---- Website Phone Number Tracking ---->
<script type="text/javascript">
(function(a,e,c,f,g,b,d){var h={ak:"1041734154",cl:"ap21CKKaomcQirTe8AM"};a[c]=a[c]||function(){(a[c].q=a[c].q||[]).push(arguments)};a[f]||(a[f]=h.ak);b=e.createElement(g);b.async=1;b.src="//www.gstatic.com/wcm/loader.js";d=e.getElementsByTagName(g)[0];d.parentNode.insertBefore(b,d);a._googWcmGet=function(b,d,e){a[c](2,b,h,d,null,new Date,e)}})(window,document,"_googWcmImpl","_googWcmAk","script");
</script>
<script type="text/javascript">
		    var callback = function(formatted_number, mobile_number) {
		      // formatted_number: number to display, in the same format as
		      //        the number passed to _googWcmGet().
		      //        (in this case, '1-877-962-4959')
		      // mobile_number: number formatted for use in a clickable link
		      //        with tel:-URI (in this case, '+18779624959')
		      var e = document.getElementById("number_link");
		      e.href = "tel:" + mobile_number;
		      e.innerHTML = "";
		      e.appendChild(document.createTextNode(formatted_number));
		    };
		  </script>

<!---- END of tracking ----->

</head>
	
<!-- Begin Body -->
<body <?php body_class(); ?><?php wpex_schema_markup( 'body' ); ?>onload="_googWcmGet(callback, '1-877-962-4959')">




The phone number is still not switching at all.... I check the link Archit give me too but I been working of that link anyway...

Any other ideas? :/

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Rising Star
# 5
Rising Star
My apologies, I didn't read your initial query properly..

In the body tag the phone number you enter should be the number that appears on your website already: 800-878-0998

Google then substitutes that number with one of their choice. You don't get to choose the number.

onload="_googWcmGet(callback, '800-878-0998')"

Also make sure that your AdWords account has a call extension with 800-878-0998

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I did that change and the number is still not switching :/ Can you please double check the code? Something is not working at all

<head>
<!---- Website Phone Number Tracking ---->
&lt;script type="text/javascript">
(function(a,e,c,f,g,b,d){var h={ak:"1041734154",cl:"ap21CKKaomcQirTe8AM"};a[c]=a[c]||function(){(a[c].q=a[c].q||[]).push(arguments)};a[f]||(a[f]=h.ak);b=e.createElement(g);b.async=1;b.src="//www.gstatic.com/wcm/loader.js";d=e.getElementsByTagName(g)[0];d.parentNode.insertBefore(b,d);a._goog... Date,e)}})(window,document,"_googWcmImpl","_googWcmAk","script");
&lt;/script&gt;
&lt;script type="text/javascript">
var callback = function(formatted_number, mobile_number) {
// formatted_number: number to display, in the same format as
// the number passed to _googWcmGet().
// (in this case, '1-877-962-4959')
// mobile_number: number formatted for use in a clickable link
// with tel:-URI (in this case, '+18779624959')
var e = document.getElementById("number_link");
e.href = "tel:" + mobile_number;
e.innerHTML = "";
e.appendChild(document.createTextNode(formatted_number));
};
&lt;/script&gt;

<!---- END of tracking ----->

</head>

<!-- Begin Body -->
<body <?php body_class(); ?><?php wpex_schema_markup( 'body' ); ?>onload="_googWcmGet(callback, '1-800-878-0998')">

Re: NEED HELP!!!! ISSUE Google forwarding number not showing in my website

Rising Star
# 7
Rising Star
Try making all the numbers the same.

Currently in the body tag it is:
1-800-878-0998
Change it to 800-878-0998

The link is:
tel:+18008780998
Change it to tel:8008780998

The link text is:
800-878-0998
Don't change it


The other thing to try is put the <strong> tags outside of the the phone number link. Currently it is inside.