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My ads running but No impressions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My adwords campaign ,which are running and get impressions and click, now can not get any imressions or actions.

I do not know why. I can not reach Google team.

 

My campaign eligable my ads approved but for 2 days I can not get any actions.

Billing ok, everything is ok.

 

Please is there any body to help me!

 

Re: My ads running but No impressions

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I have got just the same problem. Several campaign have been running smoothly with lots of impressions and clicks for several years, suddenly at the 2nd of March it all stopped. The billing is not the problem, there is plenty on the account. Google support team not answering mails. Anything that has changed in the system lately? How to work around the problem?

Re: My ads running but No impressions

Zee Community Manager
Community Manager
# 3
Zee Community Manager
Community Manager

Selis wrote:

My adwords campaign ,which are running and get impressions and click, now can not get any imressions or actions.

I do not know why. I can not reach Google team. 


1. Can you please write back and tell me if you've done any major changes to your campaign, ad texts, keywords? If you've changed ad text, check again for their status. If you can't find the reason why your ads are not running, reach out to the support team. You can email or call them. 

 

Let me know if you can't reach them and I will get someone to help.

 

Best,


Zee

Zee
G+

Re: My ads running but No impressions

Zee Community Manager
Community Manager
# 4
Zee Community Manager
Community Manager

 

Blekkspruten wrote:

Several campaign have been running smoothly with lots of impressions and clicks for several years, suddenly at the 2nd of March it all stopped. The billing is not the problem, there is plenty on the account. Google support team not answering mails. 


Hi Blekkspruten,

 

Thanks for posting. Just to let you know it's better if you start a new post so the users can find your post easlier and help you.

 

Unfortunately, I don't have an access to your account to check, so I will ask you to go over my checklist points:

  • have you done any changes in campaign(s), ad text(s), keyword(s)
  • check if your campaign(s) is not paused
  • check if your ad text(s) are approved
  • if you have sufficient funds, check if you are not limited by budget
  • check your campaign settings - do you target proper language, location, network...

If you still can't find the issue, please reach out to the adwords support. You can call them based on the country you are in. Please select a correct number and make a call with the operating hours. 

 

Best,

 

Zee



Zee
G+

Re: My ads running but No impressions

NIN
Visitor ✭ ✭ ✭
# 5
NIN
Visitor ✭ ✭ ✭

Zee wrote:

 

Blekkspruten wrote:

Several campaign have been running smoothly with lots of impressions and clicks for several years, suddenly at the 2nd of March it all stopped. The billing is not the problem, there is plenty on the account. Google support team not answering mails. 


Hi Blekkspruten,

 

Thanks for posting. Just to let you know it's better if you start a new post so the users can find your post easlier and help you.

 

Unfortunately, I don't have an access to your account to check, so I will ask you to go over my checklist points:

  • have you done any changes in campaign(s), ad text(s), keyword(s)
  • check if your campaign(s) is not paused
  • check if your ad text(s) are approved
  • if you have sufficient funds, check if you are not limited by budget
  • check your campaign settings - do you target proper language, location, network...

If you still can't find the issue, please reach out to the adwords support. You can call them based on the country you are in. Please select a correct number and make a call with the operating hours. 

 

Best,

 

Zee




Hi Zee;

 

I've experienced the same issue within the last two days with two separate client accounts on two different campaigns. I'm in a high traffic vertical with bids sufficiently high enough to place in top 3 of first page. The only thing different from what the others above report is that in my case it was after bringing the campaigns off a short pause (under 12 hours). If I copied the campaigns and submitted them as new, impressions started within minutes to an hour as I generally experience. 

Marked as Best Answer.
Solution
Accepted by Zee (Community Manager)
September 2015

Re: My ads running but No impressions

Zee Community Manager
Community Manager
# 6
Zee Community Manager
Community Manager
Hi NIN,

I can't identify what would be the issue, without seeing data in your account. For that reason, please, contact the AdWords support team to find out what's the cause.

For the future, please, always start your question on a new thread.

Thanks and good luck,
Zee
G+

Re: My ads running but No impressions

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭

I guess the following:

1) Your bid is very less ( you'd have it increased already)

2) Account suspended ( very common I think)

 

Sometimes Google even does not send a warning. Call them you'll know.

Re: My ads running but No impressions

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭

Hi,

 

Having reviewed this post I would certainly agree that this will need some support from a Google AdWords support specialist. If you have not yet managed to resolve the issue you can use the following link to locate your local AdWords Customer Support contact number.

 

http://support.google.com/adwords/bin/answer.py?hl=en&answer=1385067

 

Please update us with the current status or outcome of your support.

 

Regards

Luigi

Luigi Raw

Innovation is About Imagination

My ads running but No impressions

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Zee, I'm having a similar issue. I set up two campaigns, one for Android and one for iOS with identical specs and CPA targets. The Android campaign is running, but not reaching the budget with no tips on how to get there. Meanwhile the iOS campaign hasn't yielded any impressions at all.