AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Ads
4.4K members online now
4.4K members online now
Dive into advanced features like Remarketing, Flexible Bid Strategies, AdWords Editor, and AdWords Scripts
Guide Me
star_border
Reply

Keyword not in negative keywords, still negativ in keyword report

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have an issue i have not encountered before. We added, by mistace, a keyword to the negativ keyword list in one of our adgroups. We removed it but in the keywords search report it is still marked as both added and negative. And no ads is showing up when customers search for the keyword.

 

We checked negative keywords on adgroup-, campaign-, account and shared negative keywords lists. Its not there.

 

How can we get the negative keyword to disapear?

 

Skärmklipp.PNG

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Anders K
March 2017

Keyword not in negative keywords, still negativ in keyword report

Top Contributor
# 4
Top Contributor

Double check the shared library...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Keyword not in negative keywords, still negativ in keyword report

Top Contributor
# 2
Top Contributor

Negative keywords can be added at an account, campaign and adgroup level.  Maybe the negative is in on an account wide list (shared library negative keywords) or at the campaign level?



Kim Clink, AdWords Top Contributor | Community Profile | Twitter | Clink Digital Marketing
Did you find any helpful responses or answers to your query? If yes, please mark it as the 'Best Answer.'

Keyword not in negative keywords, still negativ in keyword report

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

No, we have checked it all. Its noware to be found in any negatice KW-list or any group-, campaign or accountlevel. Its must be some bug but have never seen it before.

Marked as Best Answer.
Solution
Accepted by topic author Anders K
March 2017

Keyword not in negative keywords, still negativ in keyword report

Top Contributor
# 4
Top Contributor

Double check the shared library...

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Keyword not in negative keywords, still negativ in keyword report

Top Contributor
# 5
Top Contributor

Hi @Anders K,

 

So, if it's just the label in your search query report that you're concerned about, it could just be a function that indeed at one point, it was a negative keywords and it was blocking traffic.

 

I would suggest that you test your keywords in the ad preview and diagnosis tool to see if the negative is still impacting the ad serving.  That should tell you whether or not the keyword is serving.  That's the most important part.  The SQR labels may change over time.  

 

Hope this helps!

 

-Tommy

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’