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Incorrect number showing up on our ad

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hello,

 

When our ad appears on google, it is appearing with an 03 number that is not ours. Can anyone tell me why this is happening, and how we remove it?

 

Thank you

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by pankaj1782 (Top Contributor)
September 2015

Re: Incorrect number showing up on our ad

Top Contributor
# 2
Top Contributor

This is almost certainly a Call Extension number.

 

Check the call extensions on the campaign and look to see if you have the Google forwarding number activated. Google swaps out your number for one of theirs and then forwards the call to your number. They do this so that they can then give you information about which keywords and ads generated the calls - which can be very useful - especially if a significant proportion of your traffic uses the click to call option from a mobile device.

Re: Incorrect number showing up on our ad

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hello,

 

Thanks for getting back to me. I've turned that setting off and it is still showing up. Will it just take a while to update?

Re: Incorrect number showing up on our ad

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

@AM123,

 

Welcome to the community.

 

Yes.It will take some time to update the changes.

 

 

Thanks,

 

Re: Incorrect number showing up on our ad

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

That's great, thanks for all your help!