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ISP of client not found in list?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dear forum readers, I have the following problem: our client is a telecommunications company and wants to target people who are already their subscribers (i.e. use their network to access the internet), but I was unable to find the certain company in the list of available ISPs here: https://developers.google.com/adwords/api/docs/appendix/mobilecarriers

Although the client has an owned (not rented) network with government approval, we are unable to target based off of that since they are missing from the list. Note that they also have a mobile GSM network as well as a wired internet network. I have also read that it is currently not possible to target specific IP ranges. Can anyone suggest me a way to deal with this within adwords? Any answers are greatly appreciated.

1 Expert replyverified_user

Re: ISP of client not found in list?

Community Manager
# 2
Community Manager
Hi Balazs,

You'll find someone to answer your question at the AdWords API forum here: https://groups.google.com/forum/#!forum/adwords-api

Re: ISP of client not found in list?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks for the suggestion, I have made a post there and currently waiting for response.

Re: ISP of client not found in list?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have received a response from the API team, they basically redirected me to here (the adwords community forum) with the instruction to raise a request for the country and service provider to be added to the list. Any tips on where exactly should I do that?

Re: ISP of client not found in list?

Community Manager
# 5
Community Manager
Hi Balazs,
If you have identified the IP address that you wish to prevent from seeing your ads, you can follow these Help Center instructions: https://support.google.com/adwords/answer/2456098?hl=en

Kathleen

Re: ISP of client not found in list?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
The problem is that I want to specifically target ONLY a specific IP range, not exclude them.

Re: ISP of client not found in list?

Community Manager
# 7
Community Manager
Hi Balazs,
Ok, so it seems that we need to request a new carrier/country to be added to this resource: https://developers.google.com/adwords/api/docs/appendix/mobilecarriers

Let me contact the API team and see if we can do that. Can you specify the carrier name and country?

Kathleen

Re: ISP of client not found in list?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
The country is Cyprus and the carrier is PrimeTel.

Re: ISP of client not found in list?

Community Manager
# 9
Community Manager
Hi Balazs,

Unfortunately, this targeting is not currently supported by AdWords.

Kathleen

Re: ISP of client not found in list?

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I understand, thank you for your help Kathleen! Have a wonderful day!