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HTML Format for ads

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am unable to see my ads when I click on the HTML 5 Formated ads. All of my other ads can be viewed by me except these. What am I doing wrong ? I want to see these ads to see what the customer is clicking on.

1 Expert replyverified_user

Re: HTML Format for ads

Google Employee
# 2
Google Employee

Hi Paula,


Thank you for posting on our Community forum. Regarding your HTML format for ads question, can you tell me which internet browser and version you are using to view your ads and AdWords account? If you have not already try it, I would suggest you try a different browser (i.e. Chrome) to see if the problem occurs. Please do post back if the problem occurs on Chrome. Also post the browser information I requested earlier. Thanks.