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Google Click ID "GCLID" in URLS

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# 1
Visitor ✭ ✭ ✭

I have a client that has contact forms and a chat feature on their website. We recently moved their site to WordPress, but apparently we lost a bit of tracking the client used to look for in the URL.

 

When someone submits a contact form or chat, the "Page URL" the user was on is placed in the information. With the old site, it used to have a GLCID value parsed onto the URL. Now there is no GCLID value, so the client is concerned they can't tell if a form was the result of an AdWords click.

 

Example old URL: http://www.monseesmayer.com/Personal-Injury/?gclid=CNP5gJzCx9ACFQwZgQodhBIPtQ
Example new URL: http://www.monseesmayer.com/Personal-Injury/

 

I've enabled auto-tagging but am not sure what my next steps need to be. Thank you!

2 Expert replyverified_user

Google Click ID "GCLID" in URLS

Top Contributor
# 2
Top Contributor

Let me ping our GLCID  specialist on that;

@petebardo ?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Google Click ID "GCLID" in URLS

Top Contributor
# 3
Top Contributor

Hi Travis,

First thing to check is if there is a forward involved in this and does that page forward include the query string?

I clicked on the above link with the gclid in it. There was a redirect involved. The response headers do not identify your platform. What it looks like is you are using a page caching plug-in, and that plug-in does not included the query string when forwarding.

Typically, WP caching schemes write the output to a plain html file. It will serve that file up to save on page load time. If that page is stale or not found, WP delivers the dynamic page and recreates the cached page. I can't say for certain, but that looks like what's going on here.

Check your installed plug-ins. If you have Super Cache or other caching plug-in installed, contact the developers of the plug-in for a solution.

If you don't have a cache plug-in, post back here and I'll take another look. If you're on Apache, you could include the .htaccess file. I'll take a look to see if there's anything we can do with that.

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords

Google Click ID "GCLID" in URLS

Top Contributor
# 4
Top Contributor

Hi Travis,

After posting this yesterday, I did a little more research. One of the thing that I found is that if you omit the trailing slash for your landing page, WP redirects to a page with a trailing slash, and the query string does not go with that redirect.

For the display URL, Google will add the www if you leave it out, but you can leave the www out of the destination URL, avoiding the redirect issue. When I visit your site without the "www.", the gclid is preserved.

Best of Luck!

 

Pete

 

petebardo -- Deadhead doing AdWords