AdWords
2.5K members online now
2.5K members online now
Dive into advanced features like Remarketing, Flexible Bid Strategies, AdWords Editor, and AdWords Scripts
Guide Me
star_border
Reply

Google Calls our clients and discredits us

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Every time we add a new client, before we even set up the account. People saying they are from Google are calling them directly offering them the same services we are doing for our clients.

In other words Google or someone that has access to the database of new accounts is calling the client and discrediting the services before we even get the account setup.

Is there a list or a way to stop Google from calling all of our clients and ruining our reputation?

Or do we need to discontinue offering any Google marketing services, search ads, display ads, video ads, shopping ads etc. all together?

2 Expert replyverified_user

Google Calls our clients and discredits us

Rising Star
# 2
Rising Star

Hi Mike,

 

Are you a Google Partner?

Google Calls our clients and discredits us

[ Edited ]
Top Contributor
# 3
Top Contributor

@Mike B;

This topic was raised, several times, in the past: Here are the discussions:

 

Does the Google AdWords team routinely contact clients in an MCC with direct offers for help?

Google Interference In Account Management

Is Google Adwords representative calling me genuine?

 

 

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Google Calls our clients and discredits us

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
No, we offer a much broader range of products than just Google and Internet
advertising.

Integrity and Moral Straightness = A Champion
Nothing Else Sustains.
Michael Banker 812-361-7703

Google Calls our clients and discredits us

Badged Google Partner
# 5
Badged Google Partner

At the account level of Google analytics, account settings, check the data sharing settings. Are the clients opted into all the available features? If so, try to de-select all the options that allow "account specialists" access to the account. If they don't already have an AdWords account, that might help prevent unsolicited offers before you ever get started.

 

If they do already have an AdWords account, in the account settings, notification settings, try disabling "customized help and performance suggestions".

 

That might not resolve the problem, but (as @MosheTLV cited in the posted links) the only other option seems to be contacting Google directly, and trying to find some resolution there. I would think that the more signals you can send to Google saying "thanks, but no thanks" on the front end, the less likely continued solicitations will be.

Tom