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Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there!

 

I am new here and haven't found appropriate board for the question regarding Google Adwords Editor 11.8.0 application.

 

I have an issue with Google Adwords Editor.
I downloaded a new version of Google Adwords Editor 11.8.0 and it started to crush on authorization window or even earlier.
I have windows 7 with all the updates installed

Adwords Editor  Crush report.pngAdwords Editor crush.pngAdwords Editor version 3.png

 

 

Windows 7 crush report
=============
Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    google_adwords_editor.exe
  Application Version:    0.0.0.0
  Application Timestamp:    58b9aaf8
  Fault Module Name:    StackHash_0a9e
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c0000005
  Exception Offset:    00000000
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Lev L
March 2017

Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Wow! Magic! 11.7.0.0 works fine!

Thanks, Igor!

Something goes wrong sometimes. I know. Keep making it betterSmiley Happy

 

No color filtering like in Exsel, please.
Lev

View solution in original post

Google Adwords Editor 11.8.0 crushes

Google Employee
# 2
Google Employee

What video card do you have in your machine? Is it AMD Radeon, by any chance?

 

There is a known issue with the internal browser Editor uses for sign-in dialog, when running on AMD Radeon card. It may be resolved by installing the latest driver for the card ( http://support.amd.com/en-us/download )

Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks.

It's laptop hp nc4400 - video Mobile Intel(R) 945 Express, Chipset Mobile Intel(R) 945GM/GU/PM/GMS
All the previous versions of Google Adwords Editor worked just fine on this laptop.
It is only 11.8.0 version crushes.

Unfortunately I couldn't find a contact to report the issue to the Google Adwords Editor developers.

Google Adwords Editor 11.8.0 crushes

Google Employee
# 4
Google Employee

You've successfully reported the issue; I'm one of AdWords Editor developers.

 

We are looking into this. Meanwhile, you can download Editor 11.7 (the previous version) here:

https://dl.google.com/dl/adwords_editor/11.7.0.0/google_adwords_editor.msi

 

Uninstall 11.8 (via Control Panel > Programs and Features) before installing 11.7.

Marked as Best Answer.
Solution
Accepted by topic author Lev L
March 2017

Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Wow! Magic! 11.7.0.0 works fine!

Thanks, Igor!

Something goes wrong sometimes. I know. Keep making it betterSmiley Happy

 

No color filtering like in Exsel, please.
Lev

Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Had the same issue, and going back to 11.7.0.0 worked fine! Thanks!

Google Adwords Editor 11.8.0 crushes

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi there,

 

I have the same issue.

 

Does anyone has a link to an older version of the editor? 

 

Unfortunately, this link is not working anymore: https://dl.google.com/dl/adwords_editor/11.7.0.0/google_adwords_editor.msi

 

Hope to get another link soon.

 

Cheers

 

Google Adwords Editor 11.8.0 crushes

Google Employee
# 8
Google Employee

If Editor is crashing when you run it for the first time after installation, right after selecting display language, see this for a workaround:

 

https://www.en.advertisercommunity.com/t5/AdWords-Account-Issues/Google-Adwords-Editor-11-8-won-t-st...

 

If Editor is crashing when you click "Use in-app browser to sign in" on sign-in dialog, then just don't do that - use "Open browser to sign in" option instead.

 

If it's neither of these two known issues, could you describe exactly what you are doing when Editor crashes? Could you show a screenshot of any error messages you see?