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Expanded text Ads - Double description - Error Coping/pasting and export/import

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello!

 

I am having some problems while doing some operations with the new expanded text ads (double title and double description).

 

When doing a campaing copy/past operation, all the ad group is successfully copied but all the ads are lost.

 

When doing ad export/import operation, all the ads lost the second line of the description.

 

Already try to use Adwords Editor but the ads don't appear in the editor.

 

How can I fix this issue?

 

Thank you!

1 Expert replyverified_user

Expanded text Ads - Double description - Error Coping/pasting and export/import

Community Manager
# 2
Community Manager

Hi João, thanks for reaching out to the AdWords Community. We apologize for our delay in responding to your question. If you're still encountering an issue, please let us know. We'd be more than happy to look into this right away. Thanks again for your patience, we look forward to hearing back. 

 

Best,

Akhil

Expanded text Ads - Double description - Error Coping/pasting and export/import

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Akhil B!

 

Thank you for the reply.

 

We are still encountering this issues. How can we fixed it?

 

Thank you!