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Error when uploading customer email addresses

Follower ✭ ✭ ☆
# 1
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Hi guys,

 

I'm trying to upload a list of email addresses to AdWords in the remarketing section and it just won't work for me and I can't see why - hoping you guys might be able to help me!

 

I'm uploading a CSV file with just under 50,000 email addresses in - they are all on one line each - when I upload the file - I get this error message from Google:

 

"Your file contains too many invalid email addresses. Of the 1,708,315 email addresses you uploaded, 48,809 were in the accepted format (2.85%). Some email addresses weren't in the accepted format. To see what might be causing this, try checking the ones on lines: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10"

So Google is seeing 1.7 million email addresses when there are only just under 50,000!

 

I can't see any mistakes I'm making.

 

Also, the file size of the CSV I'm uploading is, 1.33MB which is under the limit.

 

Really hoping someone can help me!

 

Thanks guys!

 

Laura Smiley Happy

 

2 Expert replyverified_user

Re: Error when uploading customer email addresses

Top Contributor
# 2
Top Contributor
Hello, Laura.

Are you sure that you are uploading a file that only contain e-mail addresses in the form of example@example.com or example.one@example.com, each on one line, with no empty lines anywhere in the file nor spaces, either before or after the e-mail addresses? You're not uploading e-mails in the form of Laura Bburn <laura.bburn@example.com>, right?
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Re: Error when uploading customer email addresses

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Hi Calin,

Yes absolutely positive.

Thanks,
Laura

Re: Error when uploading customer email addresses

Community Manager
# 4
Community Manager
Hi Laura,

Do you still need help with this?

Cassie

Re: Error when uploading customer email addresses

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I had a similar issue and this is what worked for me:
1. Copy all email addresses
2. Paste into notepad
3. Copy from notepad
4. Paste into a new Excel file
5. Save as csv

Re: Error when uploading customer email addresses

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
That really helped! thanks

Re: Error when uploading customer email addresses

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆
That really helped me, thank u so much

Error when uploading customer email addresses

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

"You da real MVP"

 

Thanks!

Error when uploading customer email addresses

Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

1000 Kudos for you!

This still definetely works out! Thanks!