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Enabling legacy click to download ads - icon gone

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, we have some legacy click to download ads (ios) that were paused a while back, then reactivated yesterday. The ads are set up appropriately but the app icon is not displaying. 


Google's help text says, "With enhanced campaigns, click-to-download ads will no longer trigger the app icon, so once you upgrade to enhanced campaign settings we recommend also creating new app promotion ads to replace your click-to-download ads."


Does this mean that legacy click to download ads that used to display an icon are no longer able to display that icon? (This seems to be what we're seeing - in essence, functionality that used to be there is no longer available.) 


I just want to make sure I'm not overlooking something in these legacy ads that could be preventing the icon from displaying.



1 Expert replyverified_user

Re: Enabling legacy click to download ads - icon gone

Google Employee
# 2
Google Employee

Hi Jennifer, 


That's a good question! I've asked our team to look into this in more detail. 


Has anyone else on the Community come across something similar to this?