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Editor update doesn't stay installed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all, 

 

Everytime I open up Editor, it informs me of a new version and asks me if I want to restart and update now - I click yes and it does, and the new version works great. However, the new version doesn't stay installed. If I close then reopen Editor, it prompts me again to install the new version. This has been going on for about 2 months now, any idea what's going on?

 

I tried unstalling then reinstalling Editor completely, it didn't help.

 

Thanks!

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Eline M
July 2017

Editor update doesn't stay installed

Google Employee
# 2
Google Employee

Try this. Close Editor. In Explorer, open this folder:

 

C:\Users\<your-username>\AppData\Local\Google\AdWords Editor

 

There may be several subfolders named after Editor version, e.g. 11.8.0.0 or 12.0.3.0 or 12.0.4.0 . Delete all of them but the one corresponding to the most recent version (should be 12.0.4.0). Now run Editor again; the most recent version should run. 

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Eline M
July 2017

Editor update doesn't stay installed

Google Employee
# 2
Google Employee

Try this. Close Editor. In Explorer, open this folder:

 

C:\Users\<your-username>\AppData\Local\Google\AdWords Editor

 

There may be several subfolders named after Editor version, e.g. 11.8.0.0 or 12.0.3.0 or 12.0.4.0 . Delete all of them but the one corresponding to the most recent version (should be 12.0.4.0). Now run Editor again; the most recent version should run. 

Re: Editor update doesn't stay installed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks, that worked perfectly!