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Editor 11.0.3: The MCC has no managed accounts to download

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I signed in to Adwords Editor 11.0.3 using my MMC email I regularly use to manage my accounts. Editor detected my MCC account but it displays an error message: "The MCC has no managed accounts to download" so I can't move any further from there, it would not display the managed accounts.

 

In the UI everything is just fine, no issues with MMC and managed accounts. 

 

Google,

Anything wrong with Editor that it can't handle MCC accounts?

 

Tnx

 

editor_error_mcc.jpg

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
October 2015

Re: Editor 11.0.3: The MCC has no managed accounts to download

Google Employee
# 6
Google Employee
A certain server-side change has broken this part in Editor 11.0. You would need to upgrade to 11.1

View solution in original post

Re: Editor 11.0.3: The MCC has no managed accounts to download

[ Edited ]
Rising Star
# 2
Rising Star

Hi Tr, how are things?

 

If you manage accounts under your MCC normally on Adwords for web, it's problem some bug from Editor 11.0.3.

 

Do you have any other account that you teste it out and see if it will download? This could tell if it's something related to that specific MCC account or all accounts that you try to use on your Editor.

 

Other than that, you can also try this Editor Troubleshoot page from the official Editor Help Center:

https://support.google.com/adwords/editor/troubleshooter/2893845?hl=en

 

You could also try and change something on the MCC that you're trying to download to see if this "force" Editor some way to update information regarding your MCC.

 

Hope this helps.

 

Cheers,

Leandro Martinez


Leandro Martinez | Basta1Click

Re: Editor 11.0.3: The MCC has no managed accounts to download

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Leandro, thank you for your suggestion.

I signed in to Editor using an email i use for one of the managed accounts, and its working just fine.

The self-troubleshoot page wasnt of any help to my problem.

I did not understand exactly what you meant by "forcing" Editor. How would you do that?

Tnx



Re: Editor 11.0.3: The MCC has no managed accounts to download

Rising Star
# 4
Rising Star
Sorry to hear that didn't work :/

By "force", I mean, You could try and change something on your MCC, anything, like it's name, so that in some way, the information regarding that MCC gets updated on Google's base, and maybe that change reflect on you Editor when it tries to grab your MCC infos, after the change.

Hope this make more sense to you now.

Leandro Martinez | Basta1Click

Re: Editor 11.0.3: The MCC has no managed accounts to download

[ Edited ]
Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

i did change the name of the MCC account, it even showed up in Editor, yet same error message The MCC has no managed accounts to download.

Tnx

Marked as Best Answer.
Solution
Accepted by CassieH (Community Manager)
October 2015

Re: Editor 11.0.3: The MCC has no managed accounts to download

Google Employee
# 6
Google Employee
A certain server-side change has broken this part in Editor 11.0. You would need to upgrade to 11.1

Re: Editor 11.0.3: The MCC has no managed accounts to download

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I installed 11.1.13 and it works like a charm!

Thank you all for your help.