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Dynamic Image ad not showing the discounted price for products

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My problem is reffering the Dynamic Remarketing Campaigns, specifically the Dynamic Banner ads.

 

Is there an option I have missed to have Custom Image Dynamic Ads show also the discounted price when the product is on sale? On the product feed I can see that the Sale price is showing corectly, but the ads show only the full price.

 

Thanks.

2 Expert replyverified_user

Re: Dynamic Image ad not showing the discounted price for products

Top Contributor
# 2
Top Contributor
Hi Graur
I've seen this problem before, a while ago now though.
Can you check that your feed spec is for dynamic remarketing and not for ad customizer? I think that the sale price field may be called something different and that's why it's not picking it up.

https://support.google.com/adwords/answer/6053288?hl=en

Re: Dynamic Image ad not showing the discounted price for products

Google Employee
# 3
Google Employee
Which Dynamic Ad layout are you using? Did you pick the option to "Let AdWords pick from available layouts" or did you select a specific layout? Not all layouts display prices and not all layouts can display strikethrough original prices, although if they display a single price it should be the sale price if available.

Are you seeing the issue with sale price in the preview in AdWords or from real ads serving on the GDN?

If you have a screenshot it would be ideal to diagnose the issue.

Re: Dynamic Image ad not showing the discounted price for products

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Maxime,

We are having the same issue.

a. Here is the screenshot of the product with the sales price of 99 DKK and regular price of 119 > https://www.evernote.com/l/AEpXcO--02JJQ5dkTezYiSnjAPH_REbnuFA

b. Here is the screenshot of the product in Google Merchant Center showing the sales price of 99DKK and regular price of 119 > https://www.evernote.com/l/AErfcr0yxCBJzJ1PdvyWMichdIJirphRE6M

c. Here is the screenshot of the dynamic product ad that was generated in Google Adwords. You will see that the price displayed for the product is 119 DKK > https://www.evernote.com/l/AErLTupPhZ9AzLtQUHEpnRmTz9iXlrw1wfM

We are using one of the dynamic templates that GOogle Adwords supplies. What is going on? Smiley Sad

Thanks for your help!