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Display auto-resizing ads - Official Help?

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# 1
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It seems that Display auto-resize ads feature 'announced here' is live, but have anyone found any official documentation from Google about this?

 

I have a couple of clients complaining about their ads being resized, and they do not want that. Have contacted Adwords team over the phone, and they didn't know about this.

 

Is there a way to prevent or even an option on Adwords to choose whether this is happening or not? Does anyone have found the help center article about this? It seems that this doesn't exist on the help center, and I can only find information regarding this on websites announcing the feature.

 

Am I missing something? Can Anyone point it out the official instructions?


Leandro Martinez | Basta1Click

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Re: Display auto-resizing ads - Official Help?

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# 2
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Hi @leandrofm;

You should be able, if you don't  choose responsive ad when creating;

I found the following for you in the documentation;

 

  • Once you select any of the responsive ad templates, you won't be able to select individual ad sizes or resize or reposition the elements inside a responsive ad. This means some ad elements might not appear in all ad sizes.
  • While a responsive ad doesn't generate multiple ad sizes, it does mean that this one ad size fits almost all ad slots and you can still preview your ad in different sizes.

https://support.google.com/adwords/answer/1722096?hl=en

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Display auto-resizing ads - Official Help?

[ Edited ]
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# 3
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Hey @MosheTLV, thanks for the info.

 

I've seen this paragraph on the article help, but this seems to apply only to ads created with "Ad ideas.".

 

My problem is happening on self created and uploaded ads, without any step from Adwords library. I've total confidence that they're static and manual uploaded, so that we can discard the 'Ad ideas' responsiveness.

 

On twitter there's even a response about a guy that asks for the 'standard' sizes that will be resized. Bill on behalf of Adwords replied: "The sizes: 728x90, 300x250, and 160x600. You can still create others if you'd like more control over how they look."

 

Had a talk to some folks on other countries, and some are getting the same problem. very odd...


Leandro Martinez | Basta1Click

Re: Display auto-resizing ads - Official Help?

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# 4
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@leandrofm;

Got it;

I will escalate the case to Google asking a display specialist to comment which sizes ("manually produced") are auto resized and how can you opt out of auto resizing.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Display auto-resizing ads - Official Help?

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# 5
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Thanks Smiley Very Happy

Leandro Martinez | Basta1Click

Re: Display auto-resizing ads - Official Help?

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# 6
Visitor ✭ ✭ ✭

Hi,

 

I have the same problem, any news on this from Google side?

Re: Display auto-resizing ads - Official Help?

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# 7
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Hey @MosheTLV, do you have any reply from Google?


Leandro Martinez | Basta1Click

Re: Display auto-resizing ads - Official Help?

[ Edited ]
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# 8
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Nope; I sent a reminder to Google;
Thank you for reminding

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Display auto-resizing ads - Official Help?

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# 9
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Hey Mosh, how are things?

Any replies from Google about this?

Cheers,

Leandro Martinez | Basta1Click

Re: Display auto-resizing ads - Official Help?

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# 10
Top Contributor

Apparently not.. Smiley Surprised

Let me try through another channel;

@KathleenG - could you try and track the escalation?

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’