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Companion banner ads in YouTube - how do I know the ad is running?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there,

 

I'm trying to confirm that my YouTube in-stream ad has a companion banner running. I'm unable to upload an image for the companion ad (anyone know why?) so I've chosen the auto-generate option.

 

The first time I previewed the ad the companion banner appeared top right. All subsequent previews appeared without the companion banner. How can I confirm that the banner is working correctly and appearing for ad viewers?

 

Sorry, stupid question I'm sure.

 

Cassie

1 Expert replyverified_user

Companion banner ads in YouTube - how do I know the ad is running?

Community Manager
# 2
Community Manager

Hi Bertie,

 

Thanks for reaching out to the AdWords Community.

 

We apologize for our delay in responding to your question. If you're still encountering the above mentioned issue, please let us know. We'd be more than happy to look into this right away.

 

Thanks again for your patience, we look forward to hearing back.

 

Best,

Bhargavi