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Change Location. Change Devices.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi!  I click on "Eligible" in my list of Keywords. Then I click on "Ad Preview and Diagnosis" on the window that popped up.   Then I click to change Location.  And I click to change Devices.  But it isn't Saved.  And I couldn't even choose Both Computers And Phones.  It was only one or the other.  

 

I would like to do those things.  I would like to be able to change the Locations of where my Ads would show up.  And I would like to include Desktop, Laptop, AND Mobile Device for All my Keywords.   

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Wyatt (Google Employee)
September 2015

Re: Change Location. Change Devices.

Google Employee
# 3
Google Employee

Hi Alison,


Thanks for your patience while we took a look at this. I did a bit of digging through my own AdWords account, but I can't seem to replicate the issue that you're describing.  As this seems like it may be specific to your AdWords account, would you mind contacting your local support team?  You can find their contact information on our Worldwide Phone Support page.

 

Sincerely,

 

Wyatt

View solution in original post

Re: Change Location. Change Devices.

Community Manager
# 2
Community Manager

Hi there,

I've escalated this issue to a technical specialist. You should hear an update soon.

Thanks for your patience,
Mini

Marked as Best Answer.
Solution
Accepted by Wyatt (Google Employee)
September 2015

Re: Change Location. Change Devices.

Google Employee
# 3
Google Employee

Hi Alison,


Thanks for your patience while we took a look at this. I did a bit of digging through my own AdWords account, but I can't seem to replicate the issue that you're describing.  As this seems like it may be specific to your AdWords account, would you mind contacting your local support team?  You can find their contact information on our Worldwide Phone Support page.

 

Sincerely,

 

Wyatt