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Can't add user to Google Merchant account

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# 1
Visitor ✭ ✭ ✭

My manager tries to add my email to our company's Google Merchant account. However, I accidentally created my own empty Google Merchant account.

 

Now that my manager tries to add me, he get's an error:

We were unable to add this email address because it is already associated with a different Merchant Center account.

 

What should I (or my manager) do in order to resolve this? All we need is to make it possible to add my email to company's Google Merchant account.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Eugene P
September 2015

Re: Can't add user to Google Merchant account

[ Edited ]
Top Contributor
# 2
Top Contributor


there are a few choices --

 

(1) use another (google) email account -- that has not
been associated with any merchant-center-account.

(2) swap yourself from your current merchant-center-account --
by adding (inviting) another email as an admin user
and then revoking (removing) your email from the
merchant-center users settings:
https://support.google.com/merchants/answer/1637190

this is usually best done by using two different browsers --
otherwise, logging in and out of google, multiple times,
to accomplish the swap, is required.

(3) explain the issue to a support specialist to ask if
the merchant-center-account can be disassociated
from your email (google) account.

generally, once a google (email) account has been associated with
the merchant-center there is no way to undo the action directly;
a user's email can be associated with only one merchant-center-account.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Eugene P
September 2015

Re: Can't add user to Google Merchant account

[ Edited ]
Top Contributor
# 2
Top Contributor


there are a few choices --

 

(1) use another (google) email account -- that has not
been associated with any merchant-center-account.

(2) swap yourself from your current merchant-center-account --
by adding (inviting) another email as an admin user
and then revoking (removing) your email from the
merchant-center users settings:
https://support.google.com/merchants/answer/1637190

this is usually best done by using two different browsers --
otherwise, logging in and out of google, multiple times,
to accomplish the swap, is required.

(3) explain the issue to a support specialist to ask if
the merchant-center-account can be disassociated
from your email (google) account.

generally, once a google (email) account has been associated with
the merchant-center there is no way to undo the action directly;
a user's email can be associated with only one merchant-center-account.

Re: Can't add user to Google Merchant account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭