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Can see accounts in Adwords editor but can't edit them

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a problem in Adwords Editor 9.7.1. When I login with my MCC credentials I can see my accounts but cannot access them I get an error. However I can access them using the original owners login and pass. The error I get is "either the account your're trying to access doesent exist or you don't have permission to modify this account" However when I login to my MCC account from the adwords UI I can edit the accounts no problem ...

 

Any suggestions? 

 

thanks in advance.

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Can see accounts in Adwords editor but can't edit them

Google Employee
# 6
Google Employee
dbarnes4973, our Specialist has contacted you. Let us know if any further issues.


Thanks,
Rashmi

View solution in original post

Re: Can see accounts in Adwords editor but can't edit them

Top Contributor Alumni
# 2
Top Contributor Alumni

AdWords Editor allows you to use different login credentials just as the UI does. 

 

This is to say--if you downloaded those accounts to your Editor while logged in to the program with the individual client account access info, then that's the only info that will allow you to edit each of them.

 

You'll want to log in to Editor using those individual credentials and remove those accounts. Then log back in using your MCC credentials and download the accounts fresh, using the central login info. That will allow you to edit while logged in with your MCC info.

 

Hope that helps!


Theresa
Google AdWords Top Contributor
*~*~*~*~*~*~*~*

Re: Can see accounts in Adwords editor but can't edit them

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

This is a recent issue though never had this problem until yesterday afternoon. I took a look and certainly enough all the customer IDs are the orignal clients as well as the emails. I will give your solution a try.

 

Thanks,

Drew

Re: Can see accounts in Adwords editor but can't edit them

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

That didn't work. Anything else?

Re: Can see accounts in Adwords editor but can't edit them

Zee Community Manager
Community Manager
# 5
Zee Community Manager
Community Manager
Let me see if I can get someone to help.
Zee
G+
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Can see accounts in Adwords editor but can't edit them

Google Employee
# 6
Google Employee
dbarnes4973, our Specialist has contacted you. Let us know if any further issues.


Thanks,
Rashmi