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Can I use an email address for Message Extension?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I want to use the new Message Extension, but my client might not have a central phone number that will receive these messages. Is it possible to direct those messages to an email inbox? Does anyone have any other suggestions of how to use this extension for clients that may have a large number of inquires through text?

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Derek O
October 2016

Can I use an email address for Message Extension?

Top Contributor
# 2
Top Contributor

Hi @derek o;

Nope; "Click to text" works only with the device native SMS app installed by the device manufacturer.  (No 3rd party apps, i.e. no WhatsApp, hangout, Allo..etc...)

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Derek O
October 2016

Can I use an email address for Message Extension?

Top Contributor
# 2
Top Contributor

Hi @derek o;

Nope; "Click to text" works only with the device native SMS app installed by the device manufacturer.  (No 3rd party apps, i.e. no WhatsApp, hangout, Allo..etc...)

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Can I use an email address for Message Extension?

Explorer ✭ ☆ ☆
# 3
Explorer ✭ ☆ ☆

Use something like Google Voice and have the message forwarded to your client's email account.