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Call Extensions Not Appearing

Level 1
Level 1

Hi folks.  I have ads set up with Call Extensions and Local Extensions, but when using the ad preview tool or searching outright, the Call extensions will not display.  Does anyone know why this happens?

2 Expert replyverified_user

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Natasha (Level 2)
September 2015

Re: Call Extensions Not Appearing

Level 1
Level 1

Thanks everyone! I actually was able to call our Adwords rep and we got it all figured out! ThanksSmiley Happy

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Re: Call Extensions Not Appearing

Top Contributor
Top Contributor

Hi MLMJason,

 

Keep in mind that your ad group will have to receive a minimum number of clicks to be able to show call extensions. In case your traffic is unable to meet that minimum requirement the ad will display w/o the call extensions.

 

Best,

Lakatos

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Re: Call Extensions Not Appearing

Google Employee
Google Employee

Dear NLMJason,


Thank you for your post! Just to make sure, is your campaign opted into showing on Mobile devices? The reason you are not seeing the call extensions may be attributed to your settings so please check to make sure you are opted into Mobile devices on your campaign. If you continue to have this issue, please feel free to reply back to the thread!

Best,
Sherry 

Marked as Best Answer.
Solution
Accepted by Natasha (Level 2)
September 2015

Re: Call Extensions Not Appearing

Level 1
Level 1

Thanks everyone! I actually was able to call our Adwords rep and we got it all figured out! ThanksSmiley Happy

Re: Call Extensions Not Appearing

Zee Community Manager
Community Manager
Zee Community Manager
Community Manager
Thanks, NLMJason, for letting us know.
Zee
G+

Re: Call Extensions Not Appearing

Level 1
Level 1

My ads show Call Extensions in Chrome but not in FireFox.

 

Dont know why.

Re: Call Extensions Not Appearing

Level 1
Level 1
Hi NLMJason,

I'm having the same issue with a campaign I'm running now. Would you be able to kindly share what the solution was? Thank you.

YN
Experts in the Topic
Sherry127
Lakatos