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All Our Campaigns Have Disappeard ?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have been running Ad campaigns for 4 years. Yesterday when I logged into our Adwords account all our camaigns, both enable and paused have totally disappeard? I have sent two emails to support 24 hours ago but still have no replies. Phone support not available on weekends.

Has anybody else had this happen to their campaigns and if so what did you do?

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Eric (Google Employee)
September 2015

Re: All Our Campaigns Have Disappeard ?

Top Contributor
# 2
Top Contributor

Hello,

 

Please choose “All But deleted” once if your campaign is available.

 

 

Thanks

Neha

Neha Gupta, AdWordsTop Contributor Follow Me: My Blog | Twitter | Google+ | LinkedIn
Did you find any helpful responses or answers to your query ? If yes, please mark it as the ‘Best Answer’
Marked as Best Answer.
Solution
Accepted by Eric (Google Employee)
September 2015

Re: All Our Campaigns Have Disappeard ?

Participant ✭ ✭ ☆
# 3
Participant ✭ ✭ ☆

Hey zoro,

 

The strange thing is that you claim that "both enable and paused have totally disappeared".

Folowing Neha's suggestion - I would recommend you to choose "All" and see if your campaigns had been Deleted.

 

Does anyone else has access to the account? If the answer is yes - go and see you account history and see if he deleted you accounts - the good news is that you can restart a deleted campaign.

 

Good Luck,

 

Asaf