Hi Judy S,
Thanks for your post. Could you be more specific what is the issue with your account? Are you trying to reactive a canceled account? If so, here are the steps to reactivate it:
- Sign in to AdWords at http://adwords.google.com with the email address and password you used with your AdWords account. If you can't remember your username or password, click Can't access your account? at the bottom of the sign-in box. Either enter your email address to reset your password or clickForgot your username? to recover your account's email address.
- Click the Campaigns tab.
- A message box will appear at the top of your account explaining your account's cancelled status.
- Click Click here at the bottom of the message box to start the reactivation process.
- Enter or update your billing information in your account as prompted. Then, submit the requested payment information to reactivate your account.
Hope this will resolve your issue.