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Adwords error!

MJN
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# 1
MJN
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temWhen I try to add a "+" sign to some of my keywords...broad match... in  adwords...I get this error message


Unknown error: (TypeError) : Unable to get property 'a' of undefined or null reference

broad match

I tried this in IE, Mozilla with the same results.

1 Expert replyverified_user

Re: Adwords error!

Rising Star
# 2
Rising Star
Hi

+ mark use as Broad match modifier. Im not sure why that error occurred but recheck the help page about Broad match modifier and see whether you have followed all the steps correctly? Smiley Happy https://support.google.com/adwords/answer/2497836?hl=en-GB

Re: Adwords error!

Top Contributor Alumni
# 3
Top Contributor Alumni
Hi MJN,
Try clearing your cookies and cache - sometimes this can help with tech issues.
https://support.google.com/accounts/answer/32050?hl=en

Also, make sure that there is no space between the + and your actual keyword. If you continue to have problems in the interface, you could always switch to the AdWords Editor and add new Keywords that way.
If you're trying to change an existing Keyword that you have in your Account, this could be where the error is coming from. You could always just add a new Keyword and see if that helps resolve the issue.
www.google.com/intl/en_US/adwordseditor/

Re: Adwords error!

MJN
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# 4
MJN
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the problem still exists.

Re: Adwords error!

MJN
Visitor ✭ ✭ ✭
# 5
MJN
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the problem is still there

Re: Adwords error!

Top Contributor Alumni
# 6
Top Contributor Alumni
Hi MJN,
Did you try to do this via the AdWords Editor? That might help push this through.