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It sounds like you are speaking about Gmail and ads within your Gmail account. Is this correct?
Please note that this community is only able to provide assistance with AdWords, not Gmail. You would need to direct your help inquiry to the experts at the Google Gmail Help Community.
If you have a AdWords account and have questions related to the operations of it, please do let us know.
All the Best,
Google My Business & Google Ads Top Contributor
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