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Ads have not been running due to old credit card

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our ads have not been running due to old credit card info on our billing. We just updated our credit card, how do I make sure that our ads begin running again?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Ads have not been running due to old credit card

Rising Star
# 2
Rising Star

It can take a few hours to verify that the account has been reactivated, but entering new payment information doesn't usually cause problems.

 

If you're advertising on search, you can give it a couple of hours and then check your account to see if new stats are starting to appear. Check your ads and keywords to make sure the eligibility status says they're showing.

 

If you're advertising on search, you should be able to check your ads and see if they're active.

 

 


Theresa
Google AdWords Top Contributor
*~*~*~*~*~*~*~*

View solution in original post

Marked as Best Answer.
Solution
Accepted by rashu (Google Employee)
September 2015

Re: Ads have not been running due to old credit card

Rising Star
# 2
Rising Star

It can take a few hours to verify that the account has been reactivated, but entering new payment information doesn't usually cause problems.

 

If you're advertising on search, you can give it a couple of hours and then check your account to see if new stats are starting to appear. Check your ads and keywords to make sure the eligibility status says they're showing.

 

If you're advertising on search, you should be able to check your ads and see if they're active.

 

 


Theresa
Google AdWords Top Contributor
*~*~*~*~*~*~*~*

Re: Ads have not been running due to old credit card

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

You should try to manually pay instead of using automatic payment. The money should show up in your account immediatley.