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Ads disappeared

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Put campaigns/ads on pause 30 days ago.  Logged back in today and it is all gone, including billing info, etc?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by RachelM (Google Employee)
September 2015

Re: Ads disappeared

Top Contributor
# 2
Top Contributor

Hi Restore...

 

I have a number of things that could be causing you trouble here.

 

1.  Are you certain that you are logging in with the same Google account as before?


2.  Are you viewing "All Campaigns - Ads Etc.."  If you're viewing "All Enabled" campaigns, the paused ones will not show up.

 

The billing info is tricky here - can you check on these two items and let us know if you figure anything out?

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

View solution in original post

Marked as Best Answer.
Solution
Accepted by RachelM (Google Employee)
September 2015

Re: Ads disappeared

Top Contributor
# 2
Top Contributor

Hi Restore...

 

I have a number of things that could be causing you trouble here.

 

1.  Are you certain that you are logging in with the same Google account as before?


2.  Are you viewing "All Campaigns - Ads Etc.."  If you're viewing "All Enabled" campaigns, the paused ones will not show up.

 

The billing info is tricky here - can you check on these two items and let us know if you figure anything out?

 

-Tom

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Ads disappeared

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you so much! I thought my ads were lost. You've saved me hours.