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AdWords Editor 9.8.1 freezing on Windows 7 Pro 64bit

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# 1
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I have issue with one of computers I'm managing. User is reporting that when is using AdWords editor and getting recent changes (or anything else) it freeze and you can't do anything  till it un-freeze.

What I already tried was to delete google data from user profile and download all again but no diference.

Comptuer is brand new, userprofile new on the computer.


Computer config:

Windows 7 Pro 64bit SP1

intel Core i7-2600

HDD 500GB / 7200rpm


nothing unusual in event log


Any help will be appreciated


1 Expert replyverified_user

Re: AdWords Editor 9.8.1 freezing on Windows 7 Pro 64bit

Top Contributor
# 2
Top Contributor

Hello Michal and welcome,


Did you try reinstalling the editor in your user's system? Make sure when you do it, before reinstalling it again, the old version is completely removed.


I would also like you to point to this informative thread where lot of discussion took place in regard to AE 9.8.1 in which you are facing issues.


Hope that might help somewhere!