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Ad Planner Export to AdWords always results in export error?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to export my Ad Planner placement list to an AdWords campaign but I keep getting "Export to AdWords encountered an error. Please try again." I have tried again many times with just one placement selected or a few dozen.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author justinm715
September 2015

Re: Ad Planner Export to AdWords always results in export error?

Google Employee
# 3
Google Employee

Hi Justinm715,

 

Thank you for bringing this to our attention. It looks like you are having trouble exporting placements from the Ad Planner to your AdWords campaign. To troubleshoot this issue, I went ahead and tested this using my own AdWords account and I was able to export placements just fine from my Ad Planner account to my AdWords account.

 

If you are still having issues, I would suggest you try using a different browser or clearing your cache and cookies. If you are still receiving the error message after doing this, I would suggest you take a screenshot of the error messaging which is appearing on your screen. Then, you can contact our support team and we'd be happy to look into the specific issue you are having. 

 

-Neil M

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Re: Ad Planner Export to AdWords always results in export error?

Community Manager
# 2
Community Manager

Hi justinm715,

I've escalated this issue to a technical specialist. You should hear an update soon.

Thanks for your patience,
Mini

Marked as Best Answer.
Solution
Accepted by topic author justinm715
September 2015

Re: Ad Planner Export to AdWords always results in export error?

Google Employee
# 3
Google Employee

Hi Justinm715,

 

Thank you for bringing this to our attention. It looks like you are having trouble exporting placements from the Ad Planner to your AdWords campaign. To troubleshoot this issue, I went ahead and tested this using my own AdWords account and I was able to export placements just fine from my Ad Planner account to my AdWords account.

 

If you are still having issues, I would suggest you try using a different browser or clearing your cache and cookies. If you are still receiving the error message after doing this, I would suggest you take a screenshot of the error messaging which is appearing on your screen. Then, you can contact our support team and we'd be happy to look into the specific issue you are having. 

 

-Neil M

Re: Ad Planner Export to AdWords always results in export error?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hello NeilM and Mini,

I tried again today (same browser, did not clear anything) and it worked fine. Odd.

Thanks,

Justin

Re: Ad Planner Export to AdWords always results in export error?

Community Manager
# 5
Community Manager

Ok good. Thanks for coming back and posting the update. We really appreciate it. 

 

Feel free to post more questions if and when you need any help. 

 

Best,

Mini

Re: Ad Planner Export to AdWords always results in export error?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I am having this exact same problem.

Re: Ad Planner Export to AdWords always results in export error?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Same problem.