5K members online now
5K members online now
Dive into advanced features like Remarketing, Flexible Bid Strategies, AdWords Editor, and AdWords Scripts
Guide Me

Accoount representative

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there.

Does anybody know how to get dedicated account representative on my Adwords account?

2 Expert replyverified_user

Re: Accoount representative

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

You need to have a huge monthly adspend or hire a certified consultant. What are the problems that you're having?



Re: Accoount representative

Top Contributor
# 3
Top Contributor

Hi mazahakich,


This is a question that has definitely been asked previously and is shrouded in mystery.  There are theories about account spend being a factor etc...but there are no official known set of criteria that I personally know of.


If you're setting up your account for the first time, I do believe you can contact Google directly for some assistance.


Do you have questions or concerns about your account?  Ask them here, there are lots of very knowledgeable and friendly folks here who will be able to help you out.



Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Accoount representative

Google Employee
# 4
Google Employee

Hi Mazahakich, 
As I don't know the age of your account, I have offered several options. 
No Account Created Yet
If you have not yet opened the account, you can call 1-877-721-1742.  Representatives there will be able to assist you with any preliminary questions that you may have.  On occasion, a representative can be uniquely assigned to your account. 
Within 6 Weeks of Your First Impression
Once your ads accrue an initial impression, your account may be eligible for the 'Welcome Service,' which is consultative program available for the first 6 weeks that your ads serve.  Please give us a at 1-866-2Google to see if you are eligible for this program. While there will not be a unique account representative assigned to your account, that team is qualified to give overarching account optimization suggestions. 
Dedicated Account Representatives
Google AdWords understands that many of our advertisers would like to work with a representative in an on-going basis. Account representatives are assigned on a pro-active, quarterly basis.  Unfortunately, there are simply not enough account representatives to assign a Googler to each and every account.  While spend may be one determinant, numerous other factors may also play important roles.  For many accounts, we have found that having a group of qualified AdWords specialists at 1-866-2Google is most beneficial.  This allows multiple sets of eyes on an account, rather than a single representative. 
Hope this helps.  Have a great weekend!