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Unable to create video ad: Item not found

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to create a video ad via https://adwords.google.com/video/SignupFlow and have not bee able to for the past 5 days.  It says "Item not found" but also "An error occurred".  Is there another way for me to proceed with creating this?  I assume Item Not Found is referring to my video, which exists at https://www.youtube.com/watch?v=959FqhcInPI

 

adwords-ad.PNG

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Unable to create video ad: Item not found

Top Contributor
# 2
Top Contributor

Hi @Ben K,

 

I am not familiar at all with this workflow...sorry.  

 

What I can suggest is if you do not yet have an active AdWords account, create one here: https://adwords.google.com/

 

Then create a video campaign inside of it: https://support.google.com/adwords/answer/2375497?hl=en

 

Hope this helps!

 

-Tommy

 

 

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Unable to create video ad: Item not found

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for that suggestion.  Unfortunately I've tried this 3 times today and continually get a "AdWords can't complete your request right now. Please reload this page to try again."

 

Any other ideas?

Unable to create video ad: Item not found

Top Contributor
# 4
Top Contributor

At this point, I would contact support, they can help you get sorted out. 

 

1-866-2Google

 

-Tommy

Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’
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