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Problem with video promotion

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

I want to promote one of my videos, but find it difficult to do because some fills in the scheme are missing. I thought that there can be a problem with my computer, and used others as well and they face the same problem. Campaign and account tabs are working fine, the problem occurs in billing tab. (take a look at the uploaded screen shots)

What can be done to fix it?

Looking forward to your reply.

 

Capture.PNGCapture2.PNG

2 Expert replyverified_user

Re: Problem with video promotion

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆
I would stop using Internet Explorer and try Chrome.

Re: Problem with video promotion

Top Contributor
# 3
Top Contributor
Agree. For AdWords, use Chrome.
Also remember, that AdWords supports only the current and previous version of IE.
https://support.google.com/adwords/answer/1704376?hl=en
Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Problem with video promotion

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I tried different browsers (chrome included). Still have the same issue.

Capture1.PNG

Re: Problem with video promotion

Collaborator ✭ ☆ ☆
# 5
Collaborator ✭ ☆ ☆
Thanks for doing that. That's really bizarre it's happening in two different browsers. I have not been able to replicate what you are seeing. It looks like some sort of CSS/html error. The page is loading, but it appears there is a blank layer being rendered over it. Do you have the option to try a different computer or laptop? I'm not sure how well you know HTML, but you might try the inspect element option in Chrome to see what is going on.

If you haven't tried clearing your cache, I'd go ahead and give that a shot.

Re: Problem with video promotion

Community Manager
# 6
Community Manager

@Angel S Are you still experiencing this issue?