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Finding problem in running advertisements

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

My ads are not running and it is showing the following:  

 

Credit remaining

(Rs.930.21)
Estimated tax of Rs.69.79 has been deducted
Last payment 9/27/15 11:55:34 AM for Rs.1,000.00
 
IN RED it is showing:
 
Your account is suspended - We've identified suspicious behavior in the payment activity of this or your other AdWords accounts. To help prevent any unauthorized activity, we suspended your AdWords accounts.
 
There was a pending amount of 590 Rs. approx which I paid yesterday however it is still showing this error and the advertisements are not running.
 
I received the email of confirmation of payment:
Hello from Google,

We just wanted to let you know that we've received your payment of
Rs.568.26 on Sep 26, 2015 and have applied it to Google AdWords account
<edited by a Community Manager as noted below>
 

See you online,
The Google Billing Team
 
 
I also got the email as confirmation of Ads:
 
Hello from Google,

Good news! Your ads are able to run again.

See you online,
The Google Billing Team

Your Google AdWords ID: <edited by a Community Manager as noted below>
 
And is still showing as second error in RED box on top:
 
Your account is suspended - We see that you requested a chargeback for your AdWords costs, so we've temporarily suspended your AdWords account. To reactivate your account, please pay your balance. Fix it
 
I fixed it, paid the amount twice, but no luck.
 
Please help, I need to run the advertisement for You Tube video promotions as soon as possible.
 
 
Note: this post has been edited by a Community Manager, per Community Posting Guidelines, in order to protect privacy and account security.
1 Expert replyverified_user

Re: Finding problem in running advertisements

Top Contributor
# 2
Top Contributor
Hi Picture T
Have your ads started to run again?