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All my new video are only eligible and not approved

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

I contact you because since 1 week each time i create a new video the video is only eligible and not approved . That's the first time i have this , i even try to promote a video about "cute cat" or fishing and these video was eligible too . I use the the webpage to submit my video to the editorial team and i have no answer since 1 week . I call the support and same thing , they tell me to wait more than one day and since 1 week i have the "eligible" message.

 

The thing is an "eligible" video can only appear on youtube search and not on the display network , i'm not interested by youtube search so actually none of my video are running and i dont know what to do

 

Did you have this in the past? do you think this problem is related to the recent scandal about youtube and all big company

 

Thanks

1 Expert replyverified_user

All my new video are only eligible and not approved

Top Contributor
# 2
Top Contributor

What was the reason for disapproving?

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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All my new video are only eligible and not approved

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

The video is not disapproved , the status is just eligible. Sorry my english is not the best . Check this article https://support.google.com/adwords/answer/188700?authuser=0&hl=en

 

When i active the column Policy , eligible appear here too

 

Normally a video need to have the status "Approved" to start running

 

I try again with a totally random video and my ads is " Eligible" , generally youtube approve your ads , or you have " approved limited" but that the first time i have "eligible

All my new video are only eligible and not approved

Top Contributor
# 4
Top Contributor

OK. I see. This is a specific case that support should look into.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

All my new video are only eligible and not approved

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

You know i'm french and i contact you here because french support is awful and the french adwords community never answer . I call again the support and one more time they say they will look into it but like all time nothing will change

All my new video are only eligible and not approved

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

New thing : If i pause my ads who is "Eligible" and i start it directly , i'm not "Eligible" anymore but "Approved limited" or "Approved . The thing is if i refresh my webpage the status go again to "Eligible . It's really weird i don't know what do to

All my new video are only eligible and not approved

Top Contributor
# 7
Top Contributor

@Kevin M;

A specialist has to look into the account and figure out  the reason. This is a peer-to-peer community of advertisers. We have no access to your account. Only support  can access the account.

 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’