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website call conversions

Participant ✭ ✭ ☆
# 1
Participant ✭ ✭ ☆

Hi,

I have implemented website call conversion code by following all the steps mentioned on below links but Google forwarding number is not showing on website after clicking on Ad.May be I am missing something.

 

https://support.google.com/adwords/answer/1722054?hl=en#calls_from_websites

 

I will paste the code here if any one asked to do so.

 

Thanks

2 Expert replyverified_user

Re: website call conversions

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Santosh,

This may seem like a silly question but are you in any of the following areas:
U.S., Australia, France, Germany, Spain, or the UK?

If the answer is no, then the google forwarding number is not available to you.

Re: website call conversions

Collaborator ✭ ☆ ☆
# 3
Collaborator ✭ ☆ ☆
To the best of my knowledge, Google forwarding number is not displayed, your website shows your business number by default so that customers see a usable phone number.

Re: website call conversions

Participant ✭ ✭ ☆
# 4
Participant ✭ ✭ ☆
Hi Clynton M,
I am from India, Managing Adwords campaign for UK based Client and target market is also UK.Now I presume my question does make sense.

Thanks

Re: website call conversions

Participant ✭ ✭ ✭
# 5
Participant ✭ ✭ ✭
Hey Ahmed,

That is not the case with the new tracking of website call conversions. The google forwarding number is displayed so that even when people enter the number manually into their phones you will still track the conversion.

Your number is replaced on your website.

More info here:
http://adwords.blogspot.com/2014/08/introducing-website-call-conversions.html

Re: website call conversions

Participant ✭ ✭ ☆
# 6
Participant ✭ ✭ ☆
Hi Ahmed,
I am asking about website call conversions that launched on 18th of August.

http://adwords.blogspot.in/2014/08/introducing-website-call-conversions.html
Thanks

Re: website call conversions

Participant ✭ ✭ ✭
# 7
Participant ✭ ✭ ✭
Hi Santosh,

Now I stand to correction on this point but that may be the issue. Your adwords account has its billing address set in India and thus the call tracking will not work for you. I am obviously assuming that you are using an MCC, or have set up a new adwords account for the client with your billing information.

I am not sure if this is the case at all, someone will have to confirm.

Re: website call conversions

[ Edited ]
Collaborator ✭ ☆ ☆
# 8
Collaborator ✭ ☆ ☆

Ahaaa, I found this in the link shared by Santosh:-
"The target element needs to show your business number by default so that customers see a usable phone number when a Google forwarding number isn't displayed."

 I got it "Only people who click on your AdWords ads will see the forwarding number. "

Santosh you need to have active call extensions using Google forwarding numbers in order to use Website Call Conversions. Do you have?

Re: website call conversions

Participant ✭ ✭ ☆
# 9
Participant ✭ ✭ ☆
Hi Ahmed,
Call extension is already activated by using Google forwarding number.
Thanks

Re: website call conversions

Participant ✭ ✭ ☆
# 10
Participant ✭ ✭ ☆
Hi Clynton,
Billing Address is set in UK not in India. I am just managing campaign from here.
Thanks