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phone support sucks

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

phone support sucks they promise the world and don't do it lets see how it works here: anybody can help me with the fact when i type some keyword and my advertisement shows up i click on it it go's to this link: http://www.twinmotorcycles.nl/webshop/index.asp?guid=YXHFSC&mc=1&gclid=CjwKEAjwjN2eBRDbyPWl0... but would not open

1 Expert replyverified_user

Re: phone support sucks

Top Contributor
# 2
Top Contributor
Hello, Dris.

Your website does not support the gclid parameter, it seems. If you strip it from your URL, the page renders correctly. With it, though, it does not render correctly.

So what you can do, at this point, is the following:
- talk to the person administering your website and ask them to make sure that the addition of a gclid=xxxx parameter to a URL does not break it
- disable auto-tagging in your adwords account (https://support.google.com/adwords/answer/1752125?hl=en) and move to manual tagging (though I strongly advise against it, as you will lose valuable information in Google Analytics

And even if you move to manual tagging (https://support.google.com/analytics/answer/1033867) you'll still have to talk to your sys admin and make sure they are supported as well. Running ads with no tagging at all is really not something I'd recommend, as you'd practically run them blindfolded, without knowing what works or what not.
Calin Sandici, AdWords Top Contributor | Find me on: Google+ | Twitter | LinkedIn | myBlog
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Re: phone support sucks

Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭
Hi Dris,
To add to Calin's excellent answer, below is a link to an Analytics Help Article re How to Check if Auto Tagging Works for your Website - https://support.google.com/analytics/answer/2938246?hl=en