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gclid parameter

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I have customer who has a issue which he mailed me like this:

 

 

The Ad Destination URL http://www.domain.com/something/something  from the AdWords account xx.xx has accrued a significant number of clicks but a lower-than-expected number of sessions from mobile clients because the page is dropping or altering the gclid parameter inserted by Google. Check the web server's redirect logic or its use of a URL rewrite engine to ensure the gclid parameter is preserved.

 

 

His domain is hosted in Windows IIS. I have searched for this similar issue and found a link here:

https://www.en.adwords-community.com/t5/Tracking-Reporting/Invalid-AdWords-gclid/m-p/386331#M14231

 

However I would like to know where in server side (IIS) I could start checking for this "web-server is stripping it off" ?

 

Any help or guide is appreciated.

 

 

 

Re: gclid parameter

Community Manager
# 2
Community Manager
Hi active,

Let me get a technical specialist advise you on this. You will hear an update soon via email or right here.

Thanks,
Mini

Re: gclid parameter

Community Manager
# 3
Community Manager

Here's the update from the specialist: 

 

This issue needs to be resolved with your server provider/web developer. 

Re: gclid parameter

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
Are you using any third party technologies for mobile sites? I had a similar issue with a clients site who uses DudaMobile for their mobile website. Its causing a couple issues, first the gclid, and also self referrals. The following link and linked script was supposed to fix the self referrals, but I think just addressed the gclid. I no longer see that warning in Analytics, that shows resolved in the alerts, but I do still see the self referral one in Analytics...

If your using Duda Mobile, switching to this should make the gclid issue go away. Its the only site I have ever seen that issue and the self referral on so pretty sure it is specific to something Duda Mobile is doing.
http://www.analytics-ninja.com/blog/2013/04/dudamobile-google-analytics-fix.html