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call extension converstion and timing

Explorer ✭ ✭ ☆
# 1
Explorer ✭ ✭ ☆

Hello AdWords PPL,

 

I have set my call extensions but I dont see any conversion:call-extension.jpgI know that call are longer than 60 sec (conversion).

What can be the problem?

 


I want to change my call extensiton converstion time to 120 sec. How can I do it?

If I follow this instructions :https://www.en.adwords-community.com/t5/Measure-results/Call-Extensions-Conversion-Settings/m-p/1085...

I dont see the option to change the time.

call-extension-settings.jpg

Thanks for ideas

 

Lukas

- Lukas

Re: call extension converstion and timing

Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭
Hi Lukas

Call conversion data is only available when you are using Google forwarding number. The country in which you are targeting doesn't have the facility right now. Google Forwarding is only available in selected countries only like US,UK,Germany etc.

Refer the post for more:
https://support.google.com/adwords/answer/2454052?hl=en

Hope this help!

Abhishek

Re: call extension converstion and timing

Collaborator ✭ ✭ ✭
# 3
Collaborator ✭ ✭ ✭

For problem 1, how to see actual call extensions traffic

 

From here Measure ad extension performance

 

"Clicks: How many clicks your ad received when it was displayed with a particular extension type. This number combines clicks on the ad headline and on the ad extension, if applicable. To see clicks on just the ad extension, click the Segment drop-down button and select Click type."

 

You may discover that there were no clicks on the Call button.

 

You can also use the segment "This extension vs other"