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Worldwide phone support link shows to some generic help page.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Clicking on the gear sign under Adwords homepage/dashboard page it shows Worldwide phone suport link under the US phone number. However it leads to a general help page. I am pretty sure somebody who is clicking on the Worldwide phone support link is not wanting to read a general help page. :/// So where can I find Worldwide phone support page, or phone numbers?

 

https://support.google.com/adwords/answer/7217785?visit_id=1-636301941829517016-3762689280&hl=en&rd=...

2 Expert replyverified_user

Worldwide phone support link shows to some generic help page.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Yup, same question!

Worldwide phone support link shows to some generic help page.

[ Edited ]
Top Contributor
# 3
Top Contributor

simply complete all the fix-your-issue selections --
so that a specific support-specialist and contact
details can be assigned.
https://support.google.com/adwords/answer/7217785

the general notion is to first select the most appropriate issue, so
the most appropriate, specific, support-specialist can be assigned.

the specific account, time zone, and country may also be considered --
so be certain to login to the google-account/ad-account, before visiting

the support-page.

after completing the fix-your-issue/find-a-solution selections,
a specific set of contacts will usually be presented based on

the specific issue, account, country, and time-zone details --

for example, text-chat, video-chat, email, phone, etc.
which support is available, at that time, and the specialist,

will usually be tailored to those specific details and issues

selected; not all possible options will always be presented.

for more general, regional, phone support --
https://support.google.com/adwords/answer/7218750
note that when using the general regional phone-help, there will be no
information about the nature of the issue, so will usually be slower in
terms of reaching the most appropriate support-specialist; as opposed to
preselecting a specialist, when completing the fix-your-issue selections:
https://support.google.com/adwords/answer/7217785

 

otherwise, simply select the gear-icon under the ad-account --

if a phone-number is shown, use that number during the times

that are presented, or use the other support-options that are

currently shown, rather than clicking on the link.

 

 

Worldwide phone support link shows to some generic help page.

Top Contributor
# 4
Top Contributor

Phone support has changed and now is lined to the user's account, and can be found under the gear wheel.

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Re: Worldwide phone support link shows to some generic help page.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks Celebird.

 

This is what should be linked to Worldwide phone supporthttps://support.google.com/adwords/answer/7218750

 

And if anyone is interested in going through menus, I believe it makes more sense to give us choice, maybe like this:

 

adwordsideamenu.JPG

 

Thanks again!

Worldwide phone support link shows to some generic help page.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

In my case, this did not make much sense, because I was looking to speak to someone from a specific region.  But yeah, I see where they're going.